{"id":442,"date":"2025-10-07T17:09:46","date_gmt":"2025-10-07T17:09:46","guid":{"rendered":"https:\/\/g-cosmetics.com\/?page_id=442"},"modified":"2025-10-07T17:22:40","modified_gmt":"2025-10-07T17:22:40","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/g-cosmetics.com\/?page_id=442","title":{"rendered":"PQRs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"442\" class=\"elementor elementor-442\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fce7a e-flex e-con-boxed e-con e-parent\" data-id=\"b2fce7a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce84f97 elementor-widget elementor-widget-text-editor\" data-id=\"ce84f97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>PREGUNTAS, QUEJAS Y RECLAMOS.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b71b732 e-flex e-con-boxed e-con e-parent\" data-id=\"b71b732\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78b6ce8 elementor-widget elementor-widget-text-editor\" data-id=\"78b6ce8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reporte en este canal las siguientes situaciones:<\/p><ul><li>Peticiones<\/li><li>Quejas<\/li><li>Reclamos<\/li><li>Sugerencias<\/li><\/ul><p>Acorde al art\u00edculo 14. Ley 1755 de 2015, Golden Business Class SA cuenta con un t\u00e9rmino de quince (15) d\u00edas h\u00e1biles contados a partir de d\u00eda siguiente de la fecha de su radicaci\u00f3n para dar respuesta a sus peticiones, quejas, reclamos y\/o sugerencias.<\/p><p>\u00a0<\/p><p>Este t\u00e9rmino podr\u00e1 ampliarse hasta por quince (15) d\u00edas h\u00e1biles m\u00e1s para la pr\u00e1ctica de pruebas, en caso de ser necesarias, con previa comunicaci\u00f3n al cliente respecto a esta situaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cf845d e-flex e-con-boxed e-con e-parent\" data-id=\"3cf845d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7825c9 elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"c7825c9\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"442\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"c7825c9\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRaz\u00f3n Social\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Raz\u00f3n Social\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNit\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nit\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre Contacto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"1\" placeholder=\"Nombre Contacto\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_b4d94c6 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b4d94c6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo Electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_b4d94c6]\" id=\"form-field-field_b4d94c6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo Electr\u00f3nico\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a0e22a8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a0e22a8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCargo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a0e22a8]\" id=\"form-field-field_a0e22a8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Cargo\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_3ba7f05 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3ba7f05\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono de contacto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_3ba7f05]\" id=\"form-field-field_3ba7f05\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono de contacto\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_99e6c3a elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_99e6c3a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de solicitud\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Pregunta\" id=\"form-field-field_99e6c3a-0\" name=\"form_fields[field_99e6c3a]\"> <label for=\"form-field-field_99e6c3a-0\">Pregunta<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Queja\" id=\"form-field-field_99e6c3a-1\" name=\"form_fields[field_99e6c3a]\"> <label for=\"form-field-field_99e6c3a-1\">Queja<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Reclamo\" id=\"form-field-field_99e6c3a-2\" name=\"form_fields[field_99e6c3a]\"> <label for=\"form-field-field_99e6c3a-2\">Reclamo<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Sugerencia\" id=\"form-field-field_99e6c3a-3\" name=\"form_fields[field_99e6c3a]\"> <label for=\"form-field-field_99e6c3a-3\">Sugerencia<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_042c613 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_042c613\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tL\u00ednea\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Esmaltes\" id=\"form-field-field_042c613-0\" name=\"form_fields[field_042c613]\"> <label for=\"form-field-field_042c613-0\">Esmaltes<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_6bc430a elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6bc430a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n de PQRs\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_6bc430a]\" id=\"form-field-field_6bc430a\" rows=\"6\" placeholder=\"Descripci\u00f3n de PQRs\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_131d3f5 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_131d3f5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tArchivos adjuntos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_131d3f5][]\" id=\"form-field-field_131d3f5\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"5\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-xs\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PREGUNTAS, QUEJAS Y RECLAMOS. Reporte en este canal las siguientes situaciones: Peticiones Quejas Reclamos Sugerencias Acorde al art\u00edculo 14. Ley 1755 de 2015, Golden Business Class SA cuenta con un t\u00e9rmino de quince (15) d\u00edas h\u00e1biles contados a partir de d\u00eda siguiente de la fecha de su radicaci\u00f3n para dar respuesta a sus peticiones, quejas,&hellip; <a class=\"more-link\" href=\"https:\/\/g-cosmetics.com\/?page_id=442\">Seguir leyendo <span class=\"screen-reader-text\">PQRs<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-442","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=\/wp\/v2\/pages\/442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=442"}],"version-history":[{"count":10,"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=\/wp\/v2\/pages\/442\/revisions"}],"predecessor-version":[{"id":454,"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=\/wp\/v2\/pages\/442\/revisions\/454"}],"wp:attachment":[{"href":"https:\/\/g-cosmetics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}